Shipping & Delivery

We ship internationally from Shenzhen, China, with convenient transportation access, to over 100 countries around the world. If you cannot found your country on the checkout page, it means this country cannot be delivered for uncontrollable reason. 

Delivery & Shipping

Delivery Time= Processing Time + Shipping Time

The shipping time consists of two sections:  process time and shipping time. Most our items are made-to-order. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Processing Time

Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved orders such as engraved rings may take 1-3 working days, and custom orders such as name necklaces may take 7-10 days. Once your order is shipped, you will receive a shipping notification to your email address.

Shipping Time

1. Shipping To USA

We are pleased to offer FREE Standard shipping on orders over $69 to the entire US.

 SHIPPING TO U.S.

Note: 

* Standard and Express Shipping cannot deliver to P.O. Boxes or military addresses. GardeniaJewel could only ship to P.O. Boxes and military addresses (APO, FPO) address via Economic Shipping method.

* Above shipping times are estimates quoted by our courier companies, so GardeniaJewel cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that we will do our best to limit any inconveniences that may arise.

*GardeniaJewel temporarily does not support transactions in North Korea, Syria and Iran.

*GardeniaJewel temporarily does not support  Economic and Express shipping methods as the courier companies notification.  

*All costs incurred by the customs and tax fee are borne by customer.

2. International Shipping

For your convenience, we are happy to ship our products to most place in the world by Standard shipping. 

 INTERNATIONAL SHIPPING
COUNTRY RATES SHIPPING TIMES 
United Kingdon  $20 8-15 working days
Canada $20 8-15 working days
Australia $20 8-15 working days
Other countries $30 10-15 working days

* Standard Shipping cannot deliver to P.O. Boxes or military addresses. GardeniaJewel could only ship to P.O. Boxes and military addresses (APO, FPO) address via Economic Shipping method.

* Above shipping times are estimates quoted by our courier companies, so GardeniaJewel cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that we will do our best to limit any inconveniences that may arise.

*All costs incurred by the customs and tax fee are borne by customer.

Tracking An Order

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number.  Please ensure you have given the right email address of yours under the order so that you can receive the automatic shipment email from us, if you have not received the email, you can just send us a email to service@gardeniajewel.com asking for the shipment information.

Address Information

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and your billing address are correct.

Tax and Customs Cost

*For United States, there is no tax and customs fee.

*Countries excluded U.S., the costs incurred by the customs and tax fee are borne by customer.

 For any further queries, please email us at service@gardeniajewel.com.