Shipping & Delivery
We ship internationally with convenient transportation access, to over 100 countries around the world. If you cannot found your country on the checkout page, it means this country cannot be delivered for uncontrollable reason.
Delivery & Shipping
Delivery Time= Processing Time + Shipping Time
The shipping time consists of two sections: process time and shipping time. Most our items are made-to-order. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved orders such as engraved rings may take 1-3 working days, and custom orders such as name necklaces may take 7-10 days. Once your order is shipped, you will receive a shipping notification to your email address.
Shipping Time
Due to the Covid-19 pandemic, you may experience delivery delays but we are committed to getting your jewelry to you as soon as possible.1. Shipping To United States
| Country | Mode | Rates | Delivery Time |
| United States | Economic Shipping | Free | 15-20 business days |
| United States | Standard Shipping |
$25 on order value below $79 Free on order value over $79 |
7-10 business days |
** Standard Shipping to United States is free on all orders during holiday sale from November 15th to January 15th. **
Note:
- The Economic shipping, by USPS, takes about 15-20 business days for delivery. Also, this mode can deliver to P.O. Boxes or military addresses (APO, FPO) address.
- The Standard shipping, by UPS, Fedex or DHL express, takes about 7-10 business days for delivery. We will choose the right mode of shipping based on your address.
- Standard and Express Shipping cannot deliver to P.O. Boxes or military addresses.
- Above shipping times are estimates quoted by our courier companies (UPS/Fedex/DHL/USPS), so GardeniaJewel cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that we will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at service@gardeniajewel.com.
- GardeniaJewel temporarily does not support transactions in North Korea, Syria and Iran.
- For United States, there is no tax and customs fee.
2. International Shipping
For your convenience, we are happy to ship our products to most place in the world by Standard shipping.
INTERNATIONAL SHIPPING
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* Standard Shipping cannot deliver to P.O. Boxes or military addresses. If you want to ship to P.O. Boxes or military addresses (APO, FPO) address, please contact us (service@gardeniajewel.com)
* Above shipping times are estimates quoted by our courier companies, so GardeniaJewel cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that we will do our best to limit any inconveniences that may arise.
* Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. will do our best to limit any inconveniences that may arise. In case of any question and unexpected delay you can always contact us at service@gardeniajewel.com.
*All costs incurred by the customs and tax fee are borne by customer.
Tracking An Order
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. Please ensure you have given the right email address of yours under the order so that you can receive the automatic shipment email from us, if you have not received the email, you can just send us a email to service@gardeniajewel.com asking for the shipment information.
Address Information
Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. Pay attention to the shipping address and your billing address are correct.
Tax and Customs Cost
*For United States, there is no tax and customs fee.
*Countries excluded U.S., the costs incurred by the customs and tax fee are borne by customer.
Gift Card & Package
All GardeniaJewel is delivered in our free signature branded jewelry box. Free gift package is also available for your sake.
For any further queries, please email us at service@gardeniajewel.com.