Returns

We want to make sure you’re 100% satisfied with your purchases, if you are not happy for any reason, email your request to service@gardeniajewel.com  and return your item within 90 days of delivery for a full refund.

Please ensure you use a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return package, and will not process any refund if we do not receive the return package.

Without email notification to customer service or if 90 days have gone by, unfortunately, we can’t process any refund.

To be eligible for a return:

Your item must be unused and in the same condition that you received it. It must also be in the original packaging with the receipt or proof of purchase.

Non-returnable items:

Customized items (e.g. engraved rings)

Final sale items

Gift cards

Coupon discounts

** Supplementary Terms**
Some customers may choose wrong ring size, for that case, we can re-send one but customer need pay for 50% of product money for the new items, we charge the other half of product fee and shipping fee.


Refunds (if applicable)

Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 3 business days of receipt. Your credit card company may take 3-20 working days to credit your account.

Late or missing refunds (if applicable)

a) If you haven’t received a refund yet, first check your bank account again.

b) Then contact your credit card company, it may take some time before your refund is officially posted.

c) Next contact your bank. There is often some processing time before a refund is posted.

d) If you’ve done all of this and you still have not received your refund yet, please contact us at service@gardeniajewel.com.



Shipping
After your application is approved, please follow the Return Instruction email from Customer Service and send your product to the return address we provide.

3984 WASHINGTON BLVD 139, FREMONT, CA 9453


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (exceptions may apply).

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product. 

Please ensure you use a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return package, and will not process any refund if we do not receive the return package.

For any further queries, please email us at service@gardeniajewel.com.

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