Help Center

If you notice a mistake with your order after receiving our order confirmation email, please email us at service@gardeniajewel.com.

Please note that we can help you modify your order before it has been shipped out.

It includes changing the size or engraving, removing an item, changing your shipping address.

Once your package is shipped, we will not be able to change anything. 

Thanks in advance.

Generally, orders can't be cancelled after shipment.  If you need to cancel your order be sure to let us know right away. We have a short window where we can make changes to orders. We try to get your rings sent out as soon as possible, so we can never guarantee we will catch it in time!

You will receive an order confirmation email when your order has been placed successfully.

If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You can contact us to find out more information about your order. service@gardeniajewel.com

We accept the following payment methods: 

PayPal Express

All major Credit/Debit Cards

PayPal Express is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.

More information https://www.gardeniajewel.com/pages/payment

Credit card payments fail for the following reasons: 

• insufficient funds; 
• purchase not authorized by the card owner; 
• incorrect account/billing details; 
• expired credit card. 

If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.

Our prices are in U.S. dollars! 

Exchange loss may occur if the currency of your card is not the same as on our website.

There's a size guide link in the product description, right next to 'Select Size', that links to a full overview of all size measurements.

You also can check the size guide here.

Due to the nature of tungsten, titanium, stainless steel, cobalt and ceramic, we are unable to offer free resizing for these rings, however we do have an exchange program available. Free exchange for rings without engravings, while for customized rings, please contact our customer service team for details . (service@gardeniajewel.com). You will be responsible for related shipping costs. 

It is no limitation. we can engrave as you demand. 

For some styles or small ring size, the engraving letters font may be smaller shown. 

Yes, of course. We can personalize with engravings of names, dates, promises, coordinates, emoji, icon, picture, photos, and more. 

Also, we can make engravings based on your design drawing. 

You can engrave on Arial, Times and Roman, Lucida handwritting, Monotype corsiva, Harrington, Segoe script, Edwardian script, which are shown on product options you can choose. 

Also, we can engrave words on the font you provided. 

Select the style you want and it will let you know if you can engrave on either the inside or outside of the ring!

We are happy to re-engrave that for you in the size you need. For further information, please contact us at service@gardeniajewel.com

Rings with customized engravings may take 1-3 working days,  based on the engravings your write.  1 working day for simple engravings while 2-3 working days for long or complicated engravings. 

Yes, we are able to ship items separately. For example, one promise ring is shipped to the United States, and the other ring is to Australia. 

You can email us your two addresses or leave the addresses on order note when checkout. 

Yes, we can ship to P.O. Boxes and military addresses (APO, FPO) address via Economic Shipping method.

Standard and Express Shipping cannot deliver to P.O. Box or military addresses. 

United States: 

1-3 business days for processing

7-12 business days for standard shipping

15-20 business days for economic shipping

International:

1-3 business days for processing

10-15 business days for shipping

For more information, please check on https://www.gardeniajewel.com/pages/shipping-delivery

There is no customs duty fee for customers from the United States.

For customers who come from other countries, it’s rare to get charged, but if any, you have to charge it.

You usually receive the tracking number for your order once your order is shipped.

If you don't receive the shipment confirmation email containing the tracking number at that time, please check your spam folder in case the email got delivered there. If you still can’t find the email, please contact us at service@gardeniajewel.com

Yes! If your country is not listed, please feel free to contact us. 

Yes. Simply enter the delivery address during the ordering process.

For your protection, and to prevent any delays, please be sure to let your credit card issuer know that you’ll be shipping to a different address than your billing address.