Due to the nature of tungsten, titanium, stainless steel, cobalt and ceramic, we are unable to offer free resizing for these rings, however we do have an exchange program available. Free exchange for rings without engravings, while for customized rings, please contact our customer service team for details . (service@gardeniajewel.com). You will be responsible for all related shipping costs.
If you have not received a confirmation email about your order, you may have entered your email incorrectly when placed the order or the email might be in your spam folder. You can contact us to find out more information about your order. service@gardeniajewel.com
PayPal Express is a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.
Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Economic Shipping method and EMS Shipping method.
You usually receive the tracking number for your order once your order is shipped.
If you don't receive the shipment confirmation email containing the tracking number at that time, please check your spam folder in case the email got delivered there. If you still can’t find the email, please contact us.
Yes. Simply enter the delivery address during the ordering process.
For your protection, and to prevent any delays, please be sure to let your credit card issuer know that you’ll be shipping to a different address than your billing address.
