Help Center

Need Help?


How do I change/modify my order?

Can I cancel my order?

How do I know if my order is placed successfully?

What should I do if I did not receive a confirmation email?


What payment methods do you accept?

My payment failed.

What currency is the website listed in?

Ring Size

How do I choose the right size?

Can I resize the ring I bought from GardeniaJewel?


How many characters can I engrave?

Can I engrave Emoji ?

Which engraving font do you support?

Can I engrave on the interior or exterior of the ring?

What if I engrave a ring and it doesn’t fit?

How long does it take to engrave a ring?



Can I send a gift to two different shipping addresses, one is mine one is my partner?

Do you ship to P.O. Boxes or military addresses?

How long does the shipping and processing take?

Will I have to pay customs duty fees?

When will I receive the tracking number for my order?

Do you ship worldwide?

Can I send someone a gift from GardeniaJewel or ship to a different address than mine?