Help Center

Need Help?

Order

How do I change/modify my order?

Can I cancel my order?

How do I know if my order is placed successfully?

What should I do if I did not receive a confirmation email?

Payment

What payment methods do you accept?

My payment failed.

Ring Size

How do I choose the right size?

Can I resize the ring I bought from GardeniaJewel?

Engravings

How many characters can I engrave?

Can I engrave Emoji ?

Which engraving font do you support?

Can I engrave on the interior or exterior of the ring?

What if I engrave a ring and it doesn’t fit?

How long does it take to engrave a ring?

Shipping

Shipping

Do you ship worldwide?

Do you ship to P.O. Boxes or military addresses?

How long does the shipping and processing take?

Will I have to pay customs duty fees?

When will I receive the tracking number for my order?

Can I send someone a gift from GardeniaJewel or ship to a different address than mine?

Can I send a gift to two different shipping addresses, one is mine one is my partner?